Embark continues its digital-first drive by partnering with Origo

Embark Group has announced today that it is partnering with Origo to digitise letters of authority (LOA) on its Embark Platform, as part of Embark’s programme to digitise and leverage technology to improve customer journeys and drive efficiency.

Embark is one of the early adopter platforms currently trail blazing Origo’s best in class Unipass Letter of Authority digital service. This new technology improves and streamlines the processing of LOAs, removing a key point of frustration for many advisers, and delivers better outcomes for consumers.

Origo’s system improves service propositions through speedier fulfilment, approval and turnaround times for LOAs, whilst ensuring they are completed securely and in full compliance with the GDPR. By eliminating a physical paper trail, Origo removes both the process points where there is potential for human error and the risk of postal delays.

Designed with input from advisers, platforms and providers this new system will reduce calls to Embark’s service centres, increase productivity, digitise a dated paper process and ensure customer service interactions can be focused on adding real value for customers and advisers.

Having doubled the number of people in its customer service team in Dundee earlier this year, this partnership forms part of a wider investment by Embark in both people and technology to enhance its customer experience and adviser proposition.

Jackie Leiper, CEO at Embark Group, said: “The LOA procedure can feel a long drawn out process for both advisers and their clients and is an industry-wide problem. Embark receives thousands of requests for information and change of service requests each year. Partnering with Origo will allow us to digitise these requests, speed up processes and allow our team to spend more time on meaningful customer interactions. We cannot wait to begin working together to improve the experience for our adviser community.”

Matt Noble, Head of Business Development at Origo, said: “We’re proud to have Embark join our Unipass Letter of Authority digital service. We strive to work with firms pioneering a digital-first agenda who want to use tech to improve user experience and drive efficiency. Our work with Embark will bring all that and more to their customers.”

Important information

For further information, please contact:

Eduard Lewis

The Agency Partnership (Embark Media Relations)

Email : [email protected]

Tel : 07814715929

About Embark Group

Embark Group is a fast growing, diversified, financial services business and one of the leading retirement solutions providers to the advised and institutional markets in the UK.

We work closely with financial advisers and businesses to deliver their long-term savings and investment propositions to UK consumers through our investment platform and range of multi-asset funds, pensions, fund research and consultancy services.

Embark Group has more than £35.3bn in assets under administration on behalf of c.375,000 individual clients, operating across seven UK locations (London, Bolton, Dundee, Edinburgh, Leeds, Leicester, and Swindon). Embark has been recognised in the WealthTech100 as one of the world’s most innovative WealthTech companies for four consecutive years.

In January 2022, Embark became part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services.


About Origo

  • Origo is the fintech company dedicated to connecting the financial services marketplace for the benefit of everyone – boosting efficiencies, improving performance, and reducing integration costs, while significantly improving financial outcomes for consumers.
  • In May 2022, Vespa Capital partnered with the Origo leadership team in taking the fintech independent, with the governance structure and support to invest in developing existing offerings and deliver new solutions for the pensions and wider financial services markets.
  • Capgemini and Origo have been appointed to supply the central digital architecture for the Pensions Dashboards Programme (PDP) and will be working with the PDP to help deliver the service for the benefit of UK pensions holders. For more information: www.origo.com

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